West Suffolk NHS Foundation Trust | Freeing up the HealthRoster team’s time so they could focus on supporting staff.

West Suffolk NHS Foundation Trust’s HealthRoster team created an escalation process to put the onus back on departments to ensure that shifts were fi-nalised to deadline. In addition, it was decided that departments that were not compliant would be publicised. The rationale for creating this initiative was that more and more of the team’s time was being used to chase departments to ensure worked enhancements were logged correctly and included in their next immediate pay alongside their standard pay.