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The RLDatix Healthcare User Group.

Involving you in the future of RLDatix.

The RLDatix

Healthcare User Group.

Involving you in the future of RLDatix.

The Healthcare User Group is coordinated via a steering committee made up of RLDatix customers. The committee is impartial and is representative of the customer base: Acute, Primary Care, Mental Health, Ambulance, and the Private Healthcare sector. The group meets annually at the National User Group Conference, whilst regional groups meet more frequently allowing users to create a network of local organisations. The User Group also has access to a web-based message board for sharing ideas and access to regular Master Classes delivered by RLDatix’s Healthcare team.

The National User Group meets up quarterly at various locations throughout the UK and includes product updates, masterclasses, industry expert guest speakers, and sharing of best practice

Clare Harris (Rostering and Workforce Matron, George Eliot Hospital NHS Trust) is Chair of the User Group and is the first point of contact for people wishing to contact the steering committee. Clare can facilitate contact with local committee members for wider networking and support, please see below for contact information.

Vice Chair is Emma Owen, Associate Head of Workforce – Systems, Analytics & Insight at Swansea Bay University Health Board

Clare Harris
Chairwoman of National User Group

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Anthony Pierre
Independent Chair

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Richard Pascoe
North East Region User Group Chair

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Lindsey Dobbin
Ireland User Group Chair

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Julie Knowles
London and South East Region User Group Chair

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Emma Owen
Welsh National Chair and Deputy NUG Chair

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Samantha Mitchelson
Midlands Regional Chair

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Tom Weeks
Southern Region User Group Chair

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Marit Helm
Northwest Regional Chair

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Fiona Morrison 
Scotland Regional Chair

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The independent user group is open to all RLDatix customers from across the UK healthcare spectrum and is represented by a steering committee. The group drives the sharing of knowledge and best practice across organisations and regions. This is an important addition to the support RLDatix provides customers.

Regional user groups meet frequently, creating a network of support between local organisations.

The user group then meets annually at the National User Group Conference, (part of the People Summit) which is held at a different location across the UK each year. The conference includes products updates, masterclasses, and expert guest speakers. The RLDatix Awards are also celebrated at the conference gala dinner: the prestigious RLDatix Awards ceremony celebrates and rewards those who have made a difference with exceptional work, dedication and achievement over the past year. To see when and where the next conference and RLDatix Awards take place please visit our events page.

Customers can also access a wide range of programmes, online support and learning and other activities. Please see below for more information of what is available to customers to equip them for success.

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Resources

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Contact us

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Hear from our customers

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Customer Support Portal & Message Board

Users can use the customer support portal to access to RLDatix Academy training, technical support, user guides, release notes and more.

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The message board is an online resource for Optima and HealthMedics customers, where customers can have discussions with other users and request new features.

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Here to help

The Here to Help programme brings together all the extra things that RLDatix does to support our community of customers. Our aim is to share our experience and knowledge to help customers better plan, deploy and care for their people using our technology. The programme includes Study Days, Webinars, the Leadership Network, and the Collaborative Accelerator Programme.

HERE TO HELP

Case studies

Another way of learning from the customer community is via written case studies and video case studies. Check the events page for opportunities to learn from and meet with other customers face to face. You can also follow us on Twitter and Instagram where we will share inspiring stories and updates from RLDatix users.

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