NCL Collaborative Bank

The following Trusts are currently involved within the collaborative bank:

• North Middlesex University Hospitals NHS Trust
• Royal Free London NHS Foundation Trust
• Royal National Orthopaedic Hospital
• Whittington Health NHS Trust
• University College London Hospital NHS Foundation Trust

The NCL Collaborative Bank is available for Band 2 nursing, Band 5 general nursing, including RMN’s, and Radiographers.

• Step 1. Ensure you are signed up to one of the temporary staffing banks at either: North Middlesex University Hospital NHS Trust, Royal Free London NHS Foundation Trust, Royal National Orthopaedic Hospital, Whittington Health NHS Trust or University College London Hospital NHS Foundation Trust
• Step 2. Log into your MeApp or EmployeeOnline, press ‘opt in’ to CloudStaff Duties. This is found under the ‘Main Menu’ in the Me App or ‘My Profile’ in EmployeeOnline
• Step 3. Once ‘opted in’, you’ll receive an email from the NCL Collaborative Bank email address [email protected] asking you to complete the ‘Joiner’ form, which includes you providing your payment information.
• Step 4. Once you have done both of these steps, you’ll receive confirmation that you are part of the NCL Collaborative Bank and you’ll be able to start booking shifts via the Me App or EmployeeOnline.

You’ll use your EmployeeOnline account or the MeApp to book a Collaborative Shift, just like booking a bank shift at your Home Trust.

Please contact your working trust at your earliest convenience to advise them that you wish to cancel the shift.

Your Home Trust is where you are normally based.

Your Home Trust is where you are normally based. A Working Trust is one of the other trusts where you can select shifts to work as part of the NCL Collaborative Bank.

There could be a few possible reasons for this.

1. If you have only just signed up, you’ll need to await confirmation from the NCL Collaborative Bank that you have been set up.
2. Ensure you have also clicked ‘opt in to CloudStaff’ via either the Me App or EmployeeOnline
3. If you are still having issues, reach out to your Home Trust for help. It is worth checking that your Home Trust bank team have your up to date compliance information.

Your joiner form will be sent from [email protected]

Your Home Trust is where you are normally based. A Working Trust is one of the other trusts where you can select shifts to work as part of the NCL Collaborative Bank.

Contact Details for the Trusts are as follows:

North Middlesex University Hospitals NHS Trust

Email: [email protected]

 Tel: 0333 577 0013 opt 3

Royal Free London NHS Foundation Trust

Email: [email protected]

Tel: 02078302065

Royal National Orthopaedic Hospital

Email: [email protected]

Tel: 020 8909 5680
Tel: 020 8909 5491

Whittington Health NHS Trust

Email: [email protected]

Tel: 0333 577 3023 opt 3

Unless directed otherwise, you should wear the uniform provided by your Home Trust and comply with any infection control and any other relevant operational procedures of the Host Trust.

The Payslip will be emailed to the email address you provided when you signed up.

You can request copies of payslips by clicking on the link here >> https://www.cognitoforms.com/acaciumgroup/increasepensioncontributionsrequestform

An email address is required in order to sign up to the Collaborative Bank. Please speak to your home Bank trust for assistance.

You will receive a payslip for each Trust that you have worked a Collaborative duty for and are due to be paid that week.

Your Payslip will provide the following information: Click Here 

Please contact your working trust. They can look into the problem and advise you.

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• The hours and rate per shift you were expecting to be paid

To update your details, please click here >> https://www.cognitoforms.com/acaciumgroup/NCLCollaborativeBankUpdatingPersonalDetailsForm

No problem. To update your details, please click here.

To update your details, please click here.

To update your details, please click here.

To update your details, please click here.

Band 2

Band 5 Nurse

The Payroll is run each Monday and includes duties from the previous weeks which have been authorised (finalised).
The Payroll is processed and if your duty is included you will be paid on the Friday of that week.

Usually funds will clear by 07:00 on Friday, however this is dependant on your bank.  Communication will be provided if this schedule is different due to a public holiday.

If you have received a payslip confirming payment, but funds have not cleared by midday on Friday, please check the details you supplied when registering.

If these are correct, please raise a pay query with your Home Trust.

Usually funds will clear by 07:00 on Friday, however this is dependant on your bank. If you have received a payslip confirming payment, but funds have not cleared by midday on Friday, please check the details you supplied when registering. If these are correct, please raise a pay query with your Home Trust.

Please contact your Working Trust. They can look into the problem and advise you.

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• The hours and rate per shift you were expecting to be paid

Please contact your Working Trust. They can look into the problem and advise you.

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• The hours and rate per shift you were expecting to be paid

Please contact the Working Trust you believe you have not been paid for working at. They can look into the problem and advise you.

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• The hours and rate per shift you were expecting to be paid

With CloudStaff (the solution within EmployeeOnline & the Me App that powers the Collobrative Bank), National Insurance is calculated on a per-Trust basis from the duties you worked.

National Insurance rates can vary based on your category and earnings. You can view the rates and calculations for National Insurance on the HMRC website: https://www.gov.uk/national-insurance-rates-letters

Changes to tax codes from HMRC are reviewed on a weekly basis and automatically updated. If your tax code is incorrect, it is most likely that HMRC have set an incorrect tax code or not notified the employer of the correct code.

You can use your Personal Tax Account available through HRMC to view your current tax Code, your employment information held by the HMRC and an estimate of the Tax you’ll pay. Your Tax Code is ultimately controlled by the HMRC therefore if you believe the Tax Code you are on to be wrong you will need to call the HMRC directly on 0300 200 3300

https://www.gov.uk/browse/tax/income-tax

Please contact the Working Trust which you believe have paid you in error. If they agree that you received this payment in error, they may be able to arrange a repayment plan with you.

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number

Holiday pay is calculated on a basis of 12.07% and should be displayed on your payslip

Holiday pay is calculated on a basis of 12.07%. If you feel the amount calculated is incorrect please contact your working trust. They can look into the problem and advise you.

Please supply the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Why you believe the holiday pay is incorrect

Please contact HMRC for advice in the first instance.

Please supply the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Tax Reference Number
• Why you believe your NI is incorrect

It is best to contact Student Finance England if you have problems relating to a Student Loan: https://www.gov.uk/contact-student-finance-england

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Tax Reference Number
• Why you think this is missing

It is best to contact Student Finance England if you have problems relating to a Student Loan: https://www.gov.uk/contact-student-finance-england

You should be ready to provide the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Tax Reference Number
• Why you think this is missing

It is best to contact Student Finance England if you have problems relating to a Student Loan. The website is: https://www.gov.uk/contact-student-finance-england

Have ready the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Tax Reference Number
• Why you think this is not your loan

It is best to contact Student Finance England if you have problems relating to a Student Loan. The website is: https://www.gov.uk/contact-student-finance-england

Have ready the following information:

• Full Name
• Email Address
• Home Address
• Phone Number
• Date of Birth
• NI Number
• Tax Reference Number
• Why you think this is not your loan

Your CloudStaff position will be classified as an additional employment with HMRC.

You can use your Personal Tax Account available through HRMC to view your current tax Code, your employment information held by the HMRC and an estimate of the Tax you’ll pay. Your Tax Code is ultimately controlled by the HMRC therefore if you believe the Tax Code you are on to be wrong you will need to call the HMRC directly on 0300 200 3300

https://www.gov.uk/browse/tax/income-tax

We use The People’s Pension as the pension provider. For more information about The People’s Pension, please check their website: https://thepeoplespension.co.uk/

Your pension scheme is with The People’s Pension. You can contact them at the below link:

https://thepeoplespension.co.uk/contact-us/member/

A separate pension scheme is provided by the People’s pension for work as part of the collaborative.

The Pension scheme is provided by The Peoples Pension. Details of the Pension scheme can be found at https://thepeoplespension.co.uk/

To request an increase into your pension payments, follow the link here >> https://www.cognitoforms.com/acaciumgroup/increasepensioncontributionsrequestform

Your pension scheme is with The People’s Pension. You can contact them at the below link for advice on how to resolve your issues:

https://thepeoplespension.co.uk/contact-us/member/

They will be able to advise you on a variety of queries, including:

• Incorrect payments
• Opt-outs
• Enrolments

We also recommend signing up for an online account with the People’s Pension so that you can check your contributions and update your details in the future.

Your pension scheme is with The People’s Pension. You can contact them at the below link for advice on how to resolve your issues:

https://thepeoplespension.co.uk/contact-us/member/

If they advise that you have been opted out of the pension scheme, please contact your Home Trust and they can looking they can look into the problem and advise you.

P45s are sent once your employment has been terminated with the working trust. You can access your P45 here >> https://www.cognitoforms.com/acaciumgroup/p45p60payslipcopyrequestform

P60s are sent at tax year end. You can access your P60 here >> https://www.cognitoforms.com/acaciumgroup/p45p60payslipcopyrequestform

If you are working primarily for a trust which is not currently your Home Trust, it may be possible to change your home trust. This depends on your home trust’s policy and requirements. Please contact them for further information.

The correct contact route depends on the nature of your query. Please check the below link:
https://www.gov.uk/government/organisations/hm-revenue-customs/contact

The general number for Income Tax queries is 0300 200 3300

Your EmployeeOnline details are controlled by your home trust. Please reach out to your bank team at your home trust for help

CloudStaff is the solution provided by Allocate Software that enables to run the Collobrative Bank. You access the CloudStaff features via EmployeeOnline or the Me App.

The technology solution is provided by Allocate Software, an RLDatix company.

Sorry we’ve not been able to answer your query. Please reach out to your home trust bank team for more information.