The Snapshot 📷
Click on the links below to go straight to the story:
- Monthly Insights from a Medical Director
- Announcement | New Exception Reporting Framework
- Our latest product updates
- Webinar On-Demand | How job planning can improve safety, drive productivity and enhance wellbeing
- Medics Learning & Accreditation Update
- Tip of the month from Customer Success
- Community Updates
- Podcast | Technology as a Partnership
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Monthly Insights from a Medical Director
Dr. Darren Kilroy, Medical Director, RLDatix
As the NHS approaches the end of its financial year, our customers in that sector will be busily ensuring that their Q4 metrics are in good order such that the books can be closed on 2024, and the challenges of 2025-2026 faced with a clean sheet. At this time of year, our medics solutions have a particularly important supportive role to play in that context.
“Operationally, customers are facing huge backlogs of demand in both the nonelective and elective baskets. I’ve been pleased to see a high degree of engagement in our focus groups recently and in Q4 my reflection is that this represents that need I’ve just mentioned for providers to be not only delivering on demand but doing this against a financial imperative with only days to spare. Strategically, the medics solutions are vital tools for 2025-2026 as clinicians and their teams execute their job planning rounds. Here too we have seen a high level of interactive dialogue across the customer base, and this reflects the renewed national importance of job planning as set out by NHS England and – as they begin their decommissioning – thereafter by the Department for Health and Social Care.“
So, the medics portfolio is more significant in its influence at this time of year than at any other. I urge everyone to bear this in mind in their discussions with customers present and future. Where there are limitations in product functionality, we need to address those assertively – this is a highly competitive marketplace. Our medics customers are the most discerning and demanding of any within the RL Datix stable. We must continue to respond in real terms to their needs. We cannot allow churn on any basis whatsoever.
It is going to be a great year for the medics solutions in 2025-2026 if we continue to strive for perfection in our products, are confident in the benefits realisation they offer at every level of an organisation, and are lively to the feedback out customers provide.
📢 Announcement | New Exception Reporting Framework
NHS Employers and the BMA have announced the new framework for exception reporting.
You can find out more information from them here:
RLDatix are very excited about these changes and can’t wait to share with you all what we have planned to align with the new process and requirements!
Watch this space….
Our latest product updates
In case you missed it!
We introduced a number of updates to our workforce solutions: RosterPerform11, JobPlan, Optima and BankStaff. Designed with medics in mind, these updates improve performance, enhance functionality, and streamline staffing processes—helping you plan, fill shifts, and maintain safe staffing levels more efficiently.
⬇️ Click the links below to view our product release articles.
Webinar On-Demand | How job planning can improve safety, drive productivity and enhance wellbeing
🎙️ Tom Bird, Customer Success Medics Team Lead & Dr. Darren Kilroy, Medical Director
Medics Learning & Accreditation Update 🎓
RLDatix University
We’re committed to supporting your professional development and we’re thrilled to share some key highlights from our Medics training and accreditation journey!
Medics Training Success
From February 2024 to February 2025, we’ve welcomed 203 candidates onto our Medics courses, helping users gain the skills and confidence they need to get the most from our solutions.
Accreditation Achievements
We’ve seen fantastic progress in accreditations, with:
✅ 25 HealthMedic RLD Certified Administrators
✅ 8 HealthMedic RLD Certified Professionals
✅ 16 Activity Manager RLD Certified Administrators
🏆 Plus, one organisation has now achieved full Organisational Accreditation for Medics – congratulations!
Medics Learning Resources
We continue to expand our learning content to support our Medic customers:
🍎 7 Trainer-Led Virtual Classroom courses
💻 6 eLearning courses
📝 3 Certified Assessments for Activity Manager & Medic Rostering
🎥 A growing library of ‘How To’ video guides for JobPlan & Optima
Access RLDatix Academy Online
All our training and certification content is available on RLDatix Academy—your go-to learning hub.
New user? Request access via [email protected]
Tip of the Month from Customer Success 🚀
Each month, we’ll be sharing a top tip from our team to help you deliver exceptional care with ease.
Did you know you can make life easier for your team?
Utilise the Useful Links section in Loop for Medical Staff! Add a link for Resident Doctors to access exception reporting, ensuring they can log exceptions quickly and efficiently.
Not sure how to do it? Check out our Loop Useful Links Guide for a step-by-step walkthrough: Loop Useful Links Guide
Small changes, big impact! ✅
Please reach out to your Customer Support Manager to arrange a call or email [email protected].
Community Updates 🤝
from Customer Success
March has been a busy month for the Customer Success team, filled with exciting events and hands-on support for our users!
- Medics User Group – 27th March
We were thrilled to welcome over 100 attendees to our latest Medics User Group! Thank you to everyone who joined, shared insights, and contributed to valuable discussions.
- Growing Job Planning Communities 🌱
Our Scotland Job Planning Community Group continues to thrive, and we’re excited to announce the launch of the Wales Job Planning Community Group – fostering collaboration and best practice sharing across regions.
- Hands-On Support for Job Planning
Our team has been busy delivering 37 job planning workshops across February and March – 5 in person and 32 via Teams, helping organisations streamline their processes and get the most out of their systems.
Thank you to all our customers for your engagement and feedback—your success is our success! 💡👏
Podcast | Technology as a Partnership
Breaking down barriers in healthcare innovation
Co-Creation, Challenge, and Change: What Makes Health Tech Work
“We’re in the next era of change. So what we think of as a healthcare system is probably going to evolve.” – Prof. Sam Shah
In our latest episode of The Connection, Prof. Sam Shah shares insights on what makes digital transformation successful – not just in theory, but in practice. From AI to procurement, co-creation to cognitive load, one message is clear: real progress depends on how technology is introduced – and with whom.
Tune in to hear:
- How AI can work alongside staff to ease pressure and improve care
- How organisations can design tech that works for real-world users
- The role of procurement in driving long-term innovation
🎧 Listen to both episodes now on Apple Podcasts | Spotify | YouTube
